Terms & Conditions
Last updated: August 2026 v1
1. About these terms
These terms govern Club Compete coaching accounts, session bookings, term-block bookings and associated services. Club Compete is based in Southampton, England. By creating an account or making a booking, you agree to these terms.
2. Free accounts and family profiles
- Creating an account is free. Coaching is purchased only when you make a booking.
- You must provide accurate adult contact and emergency information and keep it current.
- A parent or legal guardian must create and manage profiles for children and ensure all medical, allergy, additional-needs and collection information is accurate.
- You are responsible for protecting your password and for activity on your account.
3. Individual session bookings
- Available sessions, prices, venues, coaches and remaining spaces are shown before checkout.
- A place is confirmed only after any required payment succeeds and confirmation is displayed or sent.
- Bookings are first-come, first-served and subject to capacity and the published booking window.
- For junior sessions, the attending child must be selected from the account’s saved family profiles.
4. Half-term blocks
- A half-term block reserves every remaining listed coaching week in that block for the selected participant.
- The full displayed block price is paid upfront as one payment.
- The block follows the published Southampton school calendar; school-holiday weeks are not included or charged.
- A participant may join after a block begins when there is space in every remaining session. The displayed price then covers all remaining teaching weeks and does not include past sessions.
- A block is a commitment to the full set of sessions and individual weeks cannot be cancelled separately through the website. Contact info@clubcompete.co.uk about exceptional circumstances or the whole block.
5. Payments
- Card payments are processed securely by Stripe. Club Compete does not store full card details.
- All prices are displayed in pounds sterling and include applicable taxes.
- No payment is taken merely for creating or maintaining an account.
- If a payment succeeds but a place cannot be supplied, Club Compete will arrange an appropriate refund.
6. Cancellations and refunds
- Single-session cancellations made at least 24 hours before the start time are eligible for credit or refund in accordance with the option shown in the account.
- Single-session cancellations within 24 hours are normally non-refundable unless Club Compete cancels the session.
- If Club Compete cancels or materially reschedules a session, affected customers will be notified and offered an appropriate replacement, credit or refund.
- Term-block cancellation and refund requests are assessed for the entire block under applicable consumer law and the circumstances of the request; individual weeks cannot be self-cancelled.
7. Participation and conduct
- Participants must follow reasonable coach and venue safety instructions and behave respectfully.
- You must tell Club Compete about relevant medical conditions, injuries, allergies or support needs and update us when circumstances change.
- Appropriate sportswear and footwear must be worn. A coach may stop participation where continuing would be unsafe.
- Club Compete may suspend booking access for serious misconduct, fraud or misuse of the platform.
8. Changes
We may update these terms when services, law or operating requirements change. The latest version and update date will be displayed here. Material changes will be communicated where appropriate.
9. Governing law
These terms are governed by the laws of England and Wales. Nothing in these terms limits statutory consumer rights.