Privacy Policy

Last updated: January 2025

1. Who We Are

Club Compete (“we”, “us”, “our”) is a tennis coaching platform based in Southampton, England. We operate the Club Compete website and member platform. We are the data controller for the personal data we collect about you.

If you have any questions about this policy or how we handle your data, please contact us at info@clubcompete.co.uk.

2. What Data We Collect

We collect and process the following categories of personal data:

Account data —Your name, email address, password (stored as a secure hash), and date of account creation.

Profile data —Your date of birth, phone number, tennis level, goals, training background, and any other information you choose to provide in your coaching profile.

Booking data —Details of sessions you have booked, attended, or cancelled, including dates, times, and session types.

Payment data —Billing history, subscription status, and wallet balance. Payment card details are handled exclusively by Stripe and are never stored by us.

Health data —Your PAR-Q completion status and any health information you voluntarily share with your coach.

Usage data —Log data, browser type, pages visited, and interactions with the platform, collected automatically to help us improve the service.

Communications —Any messages you send to coaches or support, and your email communication preferences.

3. How We Use Your Data

We use your personal data to:

Create and manage your account
Process bookings and payments for sessions and subscriptions
Provide personalised coaching advice and training plans
Send booking confirmations, reminders, and relevant updates
Allow coaches to track your progress and tailor sessions to your needs
Send promotional emails and offers, where you have opted in
Comply with our legal obligations
Improve the platform and troubleshoot issues

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Contract —Processing necessary to perform our contract with you (e.g. managing bookings and subscriptions).

Legitimate interests —Processing for our legitimate business interests, such as improving the platform and preventing fraud, where this does not override your rights.

Consent —Where you have given explicit consent, such as for marketing emails. You may withdraw consent at any time.

Legal obligation —Where we are required to process data to comply with the law.

5. Sharing Your Data

We do not sell your personal data. We share data only with:

Stripe —Our payment processor. Stripe handles all card transactions and is PCI-DSS compliant. See Stripe’s Privacy Policy.

Coaches —Club Compete coaches can access your profile, booking history, and coaching notes to deliver your sessions effectively.

Email providers —We use third-party email services to send transactional and marketing emails on our behalf.

Legal authorities —Where required by law or to protect the rights, property, or safety of Club Compete, our members, or others.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Payment records are kept for a minimum of 6 years in accordance with UK tax law. You may request deletion of your account at any time (see Your Rights below).

7. Cookies

We use cookies and similar tracking technologies to keep you logged in and to understand how the platform is used. For full details, see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate or incomplete data
Erasure — request deletion of your data (the “right to be forgotten”)
Restriction — ask us to restrict processing of your data in certain circumstances
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interests or for direct marketing
Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at info@clubcompete.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Passwords are hashed using industry-standard algorithms. However, no method of transmission over the internet is entirely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are significant, we will notify you by email or by a prominent notice on the platform. Continued use of the platform after changes are made constitutes acceptance of the updated policy.